Terms and Conditions

Cancellation Policy –
If you cancel outside of 72 hours, you may still be liable for rental charges. If you have already been charged, then under no circumstance will any rental be refunded. If you have confirmed your booking with a deposit, then the deposit will not be refundable. To avoid any cancellation charges, we will allow for you to change the dates of your hire, this is subject to availability and at the discretion of our retail branch.

Termination –
We may terminate an agreement at any time, with or without cause, effective immediately.

Breakdown Cover –
Breakdown cover is included in all hires, if you have a breakdown, you can contact the number on your rental agreement. If it is within office hours, you may call our retail branch and they can arrange assistance on your behalf. If it is out of hours, please contact our breakdown number and help will be arranged. Our breakdown cover is provided by RAC.

Late Returns –
If a vehicle is returned later than the time stipulated on your rental agreement then additional charges will be applicable, in some cases an additional day’s rental may be charged. If you are running late, please let our retail branch know.

Damage –
If a vehicle is returned with any ‘new damage’ as indicated by your post rental inspection report, a repair quote will be obtained, and this will be charged to yourself. Your security deposit will be used towards any repair costs. In some cases, we may charge the damage excess as stated on your hire agreement.

Overhead Damage –
Any overhead damage is not covered by our insurance excess. You, the hirer is responsible for any overhead damage.

Tyres/Punctures –
If you have a puncture, then you are responsible for a replacement tyre and any additional charges that may apply.

Windscreen Damage –
Any windscreen damage is not covered by our insurance, and you are responsible for any repair costs.

Age Requirements –
The minimum age to hire with us is 25 years old, if you are younger, please contact our retail branch to see if we can get you insured.

Insurance Excess –
The insurance excess on our cars and vans are £. The excess on our minibuses is £. The insurance excess is only applicable in fault accidents, if it is not your fault, then you do not have to pay the excess as long as you take the third-party details along with any supporting evidence.

Deposits –
Security deposits are required on all hires. This is refundable at the end of the hire as long as there is no damage to the vehicle or any outstanding parking fines. We will hold the deposit for 7 working days, in case we receive any parking fines for the vehicle that you have hired. After 7 working days we will then process the refund and it can take 3-5 working days for you to receive your deposit.

Jurisdiction and Applicable Law –
Except to the extent any applicable law provides otherwise, the agreement and any access to or use of our services will be governed by the laws of the UK. The proper venue for any disputes arising out of or relating to the agreement and any access to or use of our services will be the state and federal courts located in UK.


Core Values

We prioritize our customers' needs and satisfaction above all else. Our commitment is to provide excellent service, ensuring a seamless and enjoyable experience for every individual and business we serve. We stand for trust and reliability in our services. Our fleet is well-maintained, and our processes are designed to deliver consistent and dependable transportation solutions, meeting the expectations of our customers.

Our Mission

At FlexDrive, our mission is to provide unparalleled convenience, flexibility, and reliability in transportation solutions. We are committed to offering a fleet of well-maintained vehicles that cater to the diverse needs of our customers.

Our Vision

We envision becoming the premier choice for our customers in the car rental and minibus hire industry in the UK, setting new standards for excellence and innovation. Our vision is to be recognized as the preferred choice for seamless mobility solutions, where our commitment to quality, customer satisfaction, and technological advancements positions us as a leader in the market.

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