Terms of Hire

01Terms and Conditions of Hire


Additional Drivers means any driver other than you who is authorised by us to drive the Vehicle in accordance with these Conditions.

Booking means your request to hire a Vehicle from us.

Business Customer means a business, firm, partnership or company that has a corporate hire agreement with us.

Business Hour means the hours during which the location to which the Vehicle is to be returned is open and each opening hour shall be a “Business Hour”

Conditionsthese terms and conditions as amended from time to time in accordance with clause 2.9.

Contract has the meaning prescribed to it in clause 2.1.

Delivery and Pick-up Service means the delivery of the Vehicle by us to a location we agree with you and the pickup of the Vehicle by us at the end of the Rental Period as specified in the Booking and your confirmation of the Reservation.

Delivery Window means the period two hours before the stated delivery and pickup times.

Minor Damage scratches less than 25mm long or any length if they have not broken the surface of the paint; dents less than 25mm in diameter which have not cracked the paint; stone chips less than 3mm in diameter and without any denting; wheel or wheel-trim scuffs without cracking or gouging; seat covers damage of less than 3mm in diameter; interior stains or marks than can be cleaned or polished out using our standard cleaning procedure.

Opening Hours means the opening hours of the vehicle collection and return location that you select to collect and return the Vehicle when Booking which can be found on our website and at each of our car hire locations https://www.flex-drive.co.uk

Optional Extras: those items selected by you at the time of Booking or on collection of the Vehicle. A full list of optional extras can be found on the booking page.

Optional Extra Fees: means the fees for hiring the Optional Extras (or any one of them) from us, as set out in the Rental Agreement.

Partner Organization has the meaning prescribed to it in clause 2.3 .

PCO Rental Product means the PCO rental option which is available to Business Customers who satisfy the terms and conditions which apply to this product as set out in the Reservation and in Clause 11.5.

Premium Location this occurs for rentals at airports and train stations.

Pre-paid Amount means the sum paid by you at the time of placing a booking, as specified by us, towards the hire of the Vehicle.

Products has the meaning provided in clause 16.1.

Product Fees means the fees for the Products you select to purchase from us in relation to your hire of the Vehicle as set out in the Reservation and the Rental Agreement.

Rental Agreement the agreement setting out the particulars of the Vehicle you hire from us and to which these Conditions apply.

Rental Fees means our fees payable by you for the hire of the Vehicle including, where applicable, any Optional Extra Fees, Products, Premium Location Fees, fees for Additional Drivers.

Rental Period has the meaning prescribed to it in clause 6.

Required Documents means for UK Residents: a full driving licence valid for the entire Rental Period and valid passport / ID card or utility bill or bank statement not older than 3 months at the time of vehicle pick up and for non-UK Residents a full driving licence valid for the entire Rental Period and passport (with no visa exemptions for the period of 6 months before the end of the Rental Period) or ID card valid for a period of at least 3 months beyond the end of the Rental Period.

Reservation means your reservation of a Vehicle from a Vehicle Group for the Rental Period specified by you at the time of Booking.

Security Deposit has the meaning provided in clauses 4.5 and 4.6.

Vehicle means the car, van or truck that you have agreed to rent from us for the Rental Period, as set out in the Rental Agreement (or any replacement that we provide). This includes it keys and all parts and accessories present within the Vehicle from the commencement of the Rental Period.

Vehicle Condition Report means the additional report which is separate to the Vehicle condition summary included in your Rental Agreement that we complete which sets out the condition of the Vehicle at the time you take possession of it from us, which we can provide to you where you request this from us.

Vehicle Group means a selection of vehicles grouped together with similar characteristics and features as we determine in our sole discretion from time to time.

We/Us/Our Flex Drive Car and Van Rental, registered in England and Wales with company number 11259554.

You/your means the person or Business Customer that rents the Vehicle from us and is named on the Rental Agreement.

(A) A reference to a statute or statutory provision is a reference to it as amended or re-enacted. A reference to a statute or statutory provision includes any subordinate legislation made under that statute or statutory provision, as amended or re-enacted.

(B) Any phrase introduced by the terms including, include, in particular or any similar expression, shall be construed as illustrative and shall not limit the sense of the words preceding those terms.

(C) A reference to writing or written includes email.

Basis of contract The Contract is made between you and us and sets out our responsibilities to you and your responsibilities to us when renting a Vehicle and any Optional Extras. The Contract is made up of the following documents:

  • the Rental Agreement;
  • these Conditions; and
  • where you have requested it, the Vehicle Condition Report.

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