Terms of Hire

01Refund Policy

Interpretation
Please note: If you modify your pick-up or drop-off location, date or time, this may result in a change to your rates, taxes, surcharges or underage fees. Please see your new rate quote when you verify your reservation.

If you booked by paying a depositIf you booked your car by paying a deposit, rather than the full cost, the deposit probably won’t be refundable. So even if the company normally offers ‘free cancellation’, you won’t get your original booking deposit back if you cancel.

Free amendmentsIf your plans change but you still need a hire car, one way to avoid a cancellation fee is to change your booking rather than cancel it entirely.

Flex Drive offer to change your booking for free.

This means you will not pay an administration fee for changing your booking. It does not mean that the price of your rental will not go up. For example, prices tend to go up as your trip comes nearer, so your new rental might cost more than the original quote, which means you could be charged extra. You will also have to pay extra if you upgrade your vehicle to a more expensive car.

Cancelling at the last moment You will not get a refund if you cancel your booking less than 48 hours prior to your rental starting, or if you cancel once the pick-up time has passed.

At Flex-Drive, we do not charge customers more for returning a car early, and you will only be charged for the days you had the vehicle (excluding prepaid reservations). If the location is closed when you try to return the vehicle or you are trying to return the vehicle to a different location, the following policy will apply:

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Hire VW Transporter

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